Returns & Exchanges

RETURNS

We guarantee to refund or exchange any item you are not completely happy with.

Please return items in a saleable, unused and undamaged condition in its original packaging within 90 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds can only be carried out if you return your order to us at the above returns address.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

 

We guarantee to exchange any item you are not completely happy with.

Please return items in a saleable, unused and undamaged condition in its original packaging within 90 days of receipt.

Please allow up to 28 days for your exchange to be processed from the day you return the products.

We do not offer free returns, but we will send a different variety of the same product to you free of charge if you’d like to exchange your item. Please just include in your parcel your name, order number and what variety you’d like to swap to. When returning unwanted items we recommend using a recorded delivery service as we cannot accept liability for items that do not reach us.

 

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please let us know at omaebw97@gmail.com. When emailing please quote your name, order number, items you wish to return and reason for return.

 

 

We do not offer free returns but we will send a different variety out to you free of charge if you’d like to exchange.

 

 

We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products.

 

 

Once your returned order has been processed by our team, we will email to let you know.  If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.

 

 

Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders.

 

 

Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD’s or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them. Once we have received the items we will refund you on the payment option you used to purchase the order with.

 

 

If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.

 

 

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customized products). In this case, we will provide a full refund but you must return the cancelled items to us for a refund. Once we have received the items we will refund you on the payment option you used to purchase the order with.

 

 

Your UK statutory rights are not affected by our returns policy.